Frequently Asked Questions for Parents

Frequently Asked Questions for Parents

Welcome to our FAQ section! Here you'll find answers to some of the most common questions about Lighthouse Academy. If you have any further questions, please feel free to contact our support team.

Q: How do I access my child’s account and academic information?
A: Once your enrollment is confirmed, you will receive an email with login credentials. You can access your child’s account, view course materials, check progress, and monitor assignments through our Virtual Campus.

Q: What tuition fees are included in my package?
A: Your tuition fee package includes access to specific programmes and resources. Detailed fee breakdowns, payment schedules, and any optional add-ons are available on our Tuition Fee Information page within the Parents’ Communication & Support channel. If you’re unclear about your package, please reach out to our finance team.

Q: How do I contact the teachers or support team if I have questions?
A: You can contact our teachers and support staff via the communication tools on our platform. Additionally, we have dedicated channels like the Parents’ Communication & Support channel and direct messaging options (e.g., WhatsApp) for any queries.

Q: Where can I find updates and important announcements?
A: Important updates, school-wide announcements, and event notifications are posted in our Community Announcements Newsfeed. Be sure to check this channel regularly or adjust your notifications to stay informed.

Q: Is there a dedicated group for parents to connect with each other?
A: Yes! We encourage parents to join our Community Facebook Parents Group, where you can share experiences, ask questions, and connect with other parents. You can find the invite link in the Parents’ Communication & Support channel.

Q: How do I get started on the platform?
A: New users should visit our “Getting Started” channel, where you'll find a welcome guide, tips for navigating the platform, and instructions on how to set up notifications and access various channels.

Q: What happens if there’s a problem with the platform?
A: Our technical support team is here to help! Please reach out through the Help & Support section in any channel, or contact us directly via WhatsApp or email for immediate assistance.